SRC Help: Week 7 – Keep your receipts and records

Wouldn’t it be great if we could trust that everyone did the right thing by us. Sadly we can’t. That’s where receipts and contracts come in.

When you pay a deposit, or rent, or any other bill, get a receipt. A printed receipt. On paper. Perferably in English. Take a photo of it, and email it to yourself, just in case you need it in the future. Having a record of the electronic bank transfer will not necessarily substitute for a receipt. Where possible it is best to have both.

A receipt is the only way that you can prove that you have actually paid. This may become useful in the future if someone, like your landlord, or housemates were to insist that you did not pay that money, or that you paid less.

If you live in a home where the landlord or (their agent) does not live, you are considered a tenant and should have a lease. If you live with your landlord (or their agent) you are a boarder or lodger, and should have a contract. This should show what the address is, how much you are meant to pay, when you are meant to move in, when you are meant to move out, and sometimes what happens if you move out earlier. It is important to keep a copy of your lease or contract, so that you can prove if there is a breach of the lease or contract. Again, you could scan it and email yourself a copy. This in turn may help you to claim back any money you are owed.

The SRC has had many cases where students have paid bond for their home, then moved out, and had their landlord refuse to refund the bond, saying that they didn’t pay any. Similarly we have seen landlords claim that students were behind in rent. We have even seen landlords agree that a student could move out of the home early and charged them extra money for this. In all of these cases written records would have helped the student at the tribunal.

The SRC has caseworkers able to help with tenancy and accommodation issues like this. Make an appointment by calling 9660 5222.